Refund policy
Return & Refund Policy
At LIYYA, we want you to love your order. Due to the hygienic nature of beauty and cosmetic products, we are unable to accept returns or exchanges for products that have been opened, used, tested, or removed from their original packaging.
Returns & Exchanges
Returns or exchanges may only be accepted if:
- You received the wrong product.
- Your product arrived damaged or defective.
- There was an error with your order on our behalf.
If there is an issue with your order, please contact us within 48 hours of receiving it and provide your order details along with clear photos or videos of the product and packaging.
Change of Mind
We do not accept returns or exchanges due to a change of mind, incorrect shade selection, or personal preference once the product has been delivered.
We encourage you to review product descriptions and shades carefully before placing your order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Once the issue has been reviewed and approved, we will arrange a replacement, exchange, or refund where applicable.
Refunds
If a refund is approved, it will be processed using an available refund method. Processing times may vary depending on the payment method.
Original delivery fees are non-refundable, unless the return is due to an error made by LIYYA.
Sale & Promotional Items
Items purchased during sales or special promotions are considered final sale unless they arrive damaged, defective, or incorrect.
For any questions regarding your order, please contact LIYYA through our available customer service channels.